Privacy Policy

We protect your privacy and handle personal information in line with Australian law and industry best practice; this policy explains what we collect, why, how we use it, who we share it with, how long we keep it, and how you can access or complain.

Scope

This Privacy Policy applies to My Loans Hub (we, us, our) and covers information collected via our website, phone, email, in‑person meetings, and third‑party referral channels. It is written for Australian customers and follows the Privacy Act 1988 and the Australian Privacy Principles. My Loans Hub is online platform representing Ace Impex Pty Ltd. ABN 75 608 337 211, ACN 608 337 211

What we collect

• Identity and contact: name, address, email, phone.

• Financial and loan data: income, assets, liabilities, bank statements, credit history, loan documents.

• Verification documents: ID, payslips, tax returns.

• Communications: call recordings, emails, messages for service quality and compliance.

Technical data: IP address, cookies, analytics for site performance.

• All collection is limited to what is reasonably necessary to provide broking services.

Why we collect and how we use information

We use personal information to:

• Provide and manage loan broking services, prepare applications, obtain pre‑approvals and settlement support.

• Compare lenders and products and present options tailored to your needs.

• Verify identity and assess creditworthiness.

• Communicate with you about applications, documents, and service updates.

Comply with legal and regulatory obligations, including anti‑money laundering checks and reporting.

• We only use data for purposes you would reasonably expect or where you have given consent.

Disclosure and third parties

We may share information with: lenders, credit reporting bodies, valuation providers, identity verification services, legal or compliance advisers, and government agencies when required. We require third parties to protect your information and limit use to the purpose we specify. Some service providers may be overseas; where this occurs we take steps to ensure comparable protections.

Security and retention

We use industry standard security measures to protect data from misuse, loss, or unauthorised access. We retain information only as long as necessary for the purpose collected, to meet legal obligations, or to resolve disputes. We follow the Notifiable Data Breach scheme and will notify affected individuals and the OAIC if a serious breach occurs.

Your rights and contact

• Access and correction: You can request access to or correction of your personal information.

• Complaints: Contact our Privacy Officer at [email protected]; we will respond within 30 days. If unresolved you may complain to the Office of the Australian Information Commissioner.

• Opt‑out and consent: You can withdraw consent for marketing at any time; withdrawal may limit our ability to provide services.

Changes

We may update this policy; we will publish changes on our website and, where appropriate, notify clients directly.